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Desmond I

1 reviews | Active since May 2016

04 Feb 2023, 09:34

Skynet

I ordered a device from the iStore and it was received by Skynet on Monday 30 January. By Wednesday 1 February it was at the Skynet branch in Cape Town. I received a message from Skynet saying that it would be out for delivery on Thursday. Not notification on Thursday 2 Feb and no delivery. I then stupidly assumed that it would be delivered on Friday 3 Feb. No notification and no delivery on Friday 3 February. I phoned the "help" line at the call centre and was told that it should have been delivered but she would arrange for the parcel to be delivered on Saturday. No notification for delivery on Saturday 4 Feb. I phoned the call centre again on Saturday. I was told Skynet Cape Town is not open on Saturday's. The Call Centre consultant blatantly **** to me to get me off their back. I have now been told that it will arrive on Monday 6 Feb. I have never dealt with such a dishonest and unprofessional courier service as Skynet. And yes I know that this complaint will be ignored. Companies like Skynet should not be allowed to be in the business sector in SA.

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Replies (5)
Skynet Worldwide Express
Skynet Worldwide Express's reply06 Feb 2023, 09:58
Official
Dear Desmond Inglesby
We are sorry to learn that you have not received your parcel and that that our customer service has fallen short of the level that you deserve. We would like the opportunity to talk and investigate your feedback further.
Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.

Yours sincerely,SkyNet Worldwide Express 
DI
Desmond I's update06 Feb 2023, 12:27
Reviewer Update
I've decided to make this public reply after not hearing from Skynet. I have been in touch with Skynet this morning Monday 6 February. Still no delivery. I at least have an explanation albeit very bad - SkyNet Cape Town can’t find my parcel. They have lost it. And they have no record of the Waybill number which they sent to me. It doesn't registered on their system. The Branch Manager although initially helpful has stopped returning my calls. I have asked Istore CPO to replace the device sent through SkyNet and to send me a replacement. I don’t want a device that has been roaming around SkyNet’s “cages”. Who knows what damage could have been caused. You are welcome to phone me *********. Going on all the non-return calls I don’t expect to hear from you!
Skynet Worldwide Express
Skynet Worldwide Express's reply06 Feb 2023, 14:04
Official
Dear  Desmond 

Thank you for getting back to us. Our consultant will be in contact with you to assist. 


Yours sincerely,SkyNet Worldwide Express 
DI
Desmond I's update07 Feb 2023, 13:23
Reviewer Update
Although it can be frustrating at times 'all is well that ends well'. In my case those words proved true. A phone call to the iStore Call Centre led me to a guy in Sales at the iStore CPO who sent me a replacement device yesterday at 16h30. It arrived at my home today at 11h30. Smooth and efficient service from the manager (WG) at Cape Town Skynet Depot. I would give the mystery iStore sales guy and WG 5-Stars ***** for resolving the problem. A happy ending. Thank you.
Skynet Worldwide Express
Skynet Worldwide Express's reply08 Feb 2023, 08:30
Official
Dear Desmond Inglesby

Thank you for the feedback. 

Yours sincerely,
SkyNet Worldwide Express