EE
Ella E

1 reviews | Active since Jan 2019

28 Nov 2023, 02:45

SkyNet cannot deliver

So I bought a new printer online on Thursday. It takes up yo 5 working days to deliver, they say. The next Wednesday I'm home all day, but had to dash to a dentist appointment, an apparently that's when I missed delivery. On Thursday there's a message that Sky Net will attempt delivery again. I'm home all day. Car is in the driveway. Dog are in the front yard as to alert me if someone comes. I'm sitting at a desk facing the street through a window with full view of the gate. No package. Apparently they tried to deliver, but nobody was available. Nope, I was right there! So on Friday there is a note that they're coming again. I cancel my appointments, sit at my desk facing the gate, waiting. Later they call, saying they will only be coming on Saturday morning. Really! OK, I'm up early on Saturday, waiting in my spot by the window. The day goes by, but no delivery. They claim they were here, but I wasn't. Whattt! I'm getting annoyed now. An email states that delivery will be done Monday. I reply, asking to chang address to my husband's work address, as I'll be out on Monday. I call customer care early in Monday to confirm delivery to his work address. They confirm delivery will be done later today. So it's Mondat night now, still no delivery. No tracking available. No messages just silence. SkyNet, you should please go to DeliveryGuy, Postnet, TakeAlot and other companies for lessons in delivery, as I have never had a problem with any of them. You are totally ***********!

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Replies (4)
Skynet Worldwide Express
Skynet Worldwide Express's reply28 Nov 2023, 12:28
Official
 Dear Ella Everts

We understand your frustration and apologise profusely for the delay and inconvenience caused thus far. We take customer service seriously and hope you give us a chance to resolve this issue for you.Please let us know if you prefer that we call or email you for feedback. 

Yours sincerely,SkyNet Worldwide Express 
EE
Ella E's update28 Nov 2023, 16:45
Reviewer Update
You sent me an email this morning (Tuesday) that delivery will be done today. Still have not recrived my parcel. So you **** to me yesterday when I spoke to customer care and was told delivery would be done yesterday. And you **** to me today when you sent an email promising delivery will be done today. I think this is a **** and you are ******!
Skynet Worldwide Express
Skynet Worldwide Express's reply28 Nov 2023, 17:35
Official
You will be contacted shortly. 
EE
Ella E's update30 Nov 2023, 07:05
Reviewer Update
It saddens me that I had to revert to this platform to be heard and my issue taken care of. I sent numerous emails and called customer care daily, and though promises of delivery were made, every day ended with disappointment again. Only after my review here, did they take action to help me. Thank you to the kind lady who saw to it that delivery was done at long last. If she hadn't stepped in, I guess I'd still be waiting. But SkyNet, please step up and do your job. One expects a big company like yourself to do better. This is unacceptable.