1 reviews | Active since Aug 2020
Skynet Bloemfontein
On the 23 September, a guy called David, from Skynet Bloemfontein called to tell me that he is delivering my parcel. Unfortunately, it was at a wrong address. He said I'll then get it on the 25th, something I didn't understand because I was less than 10km from where he was.
On Friday nobody called me. I called him on Monday, the 28th and he told me that he gave it to another driver and the driver was going to call me later. I called again on the 29th because noone called me. David told me that the other driver has misplaced my parcel and that I must call their supervisor called Lydia. I called her and she told me that she'll call me later when the so-called driver comes.
She didn't call me and I called again on the 30th. She told me that the driver came late the previous day. I asked where my parcel was, she told me that she'll call me later. Seeing that nobody was calling, I called again in the afternoon and she told me that she'll call me and that she has misplaced my number. I was very upset and noticed that she's playing hide and seek with me and to call the manager.
I called the manager and told her the whole story. She was unaware, but told me she'll find out exactly what was going on. She called later to tell me that my parcel has been misplaced and they can't find it. She told me she has arranged for replacement and will call me the next day. I've been trying to call Skynet Bloemfontein this morning, the 1st October 2020, invasion. It's now 11:20 and the manager hasn't called me till now.
We apologize for the inconvenience and frustration caused with your inquiry.
A customer service agent will contact you soon and assist you with your query.
Kind regards,
Skynet SA
We apologize for the inconvenience and frustration caused with your inquiry.
A customer service agent will contact you soon and assist you with your query.
Kind regards,
Skynet SA
