SkyNet

I am so appalled and frustrated with the service I am receiving from SkyNet. First off, your contact details request for Vodacom customers to press ‘1’ when calling, a line which is never answered. I am awaiting a delivery for my contract upgrade with Vodacom. One of the courier guys pitched on Wednesday, 20 November 2024 without notification that delivery would be done. With this I didn’t have the necessary docs to hand over and I asked if he could redeliver the next day. Needless to say I am STILL waiting. I have followed up endlessly and have been told that the parcel is at the depot, no further word on when delivery would take place. I have asked to be contacted on my primary contact number to which I have received a WhatsApp stating how serious customer service is to SkyNet and have responded voicing my frustration to which I have received NO response. I had to stay home today thinking that delivery would take place since my conversation with the courier guy but still NOTHING. Clearly Vodacom and SkyNet don’t work well together because this is appalling.