PG
Patrick G
1 reviews | Active since Nov 2017
21 Jul 2021, 10:06
Skynet are useless
Skynet fail to collect our consignments for multiple deliveries despite phone calls. They smash fragile goods on at least 50% of our consignments. Claims are not processed
They're useless. Their whole senior management team should be fired
Helpful (0)
Replies (4)0
Replies (4)
Skynet Worldwide Express's replyOfficial
22 Jul 2021, 10:29Dear Patrick Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.
Please kindly note that the parcel was collected yesterday and it is out on delivery for today.
Yours sincerelyLydia Manganyi
Please kindly note that the parcel was collected yesterday and it is out on delivery for today.
Yours sincerelyLydia Manganyi
Skynet Worldwide Express's reply22 Jul 2021, 10:29
Official
Dear Patrick Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.
Please kindly note that the parcel was collected yesterday and it is out on delivery for today.
Yours sincerelyLydia Manganyi
Please kindly note that the parcel was collected yesterday and it is out on delivery for today.
Yours sincerelyLydia Manganyi
PG
Patrick G's updateReviewer Update
22 Jul 2021, 10:47Hi Lydia
Try bad service continuously for 5 years with multiple loads not being collected on a frequent basis. Right now we have a missing load. Your standard reply is a lie. Skynet have stressed me out so frequently it's made me ill - I am on chronic medicine due to stress
Try bad service continuously for 5 years with multiple loads not being collected on a frequent basis. Right now we have a missing load. Your standard reply is a lie. Skynet have stressed me out so frequently it's made me ill - I am on chronic medicine due to stress
PG
Patrick G's update22 Jul 2021, 10:47
Reviewer Update
Hi Lydia
Try bad service continuously for 5 years with multiple loads not being collected on a frequent basis. Right now we have a missing load. Your standard reply is a lie. Skynet have stressed me out so frequently it's made me ill - I am on chronic medicine due to stress
Try bad service continuously for 5 years with multiple loads not being collected on a frequent basis. Right now we have a missing load. Your standard reply is a lie. Skynet have stressed me out so frequently it's made me ill - I am on chronic medicine due to stress
PG
Patrick G's updateReviewer Update
22 Jul 2021, 10:55*** missing
PG
Patrick G's update22 Jul 2021, 10:55
Reviewer Update
*** missing
Skynet Worldwide Express's replyOfficial
23 Jul 2021, 10:13Good day Patrick
Apologies for the late reply, *** was sent on waybill ***.
Parcel is out on delivery for today
Kind regards
Lydia
Apologies for the late reply, *** was sent on waybill ***.
Parcel is out on delivery for today
Kind regards
Lydia
Skynet Worldwide Express's reply23 Jul 2021, 10:13
Official
Good day Patrick
Apologies for the late reply, *** was sent on waybill ***.
Parcel is out on delivery for today
Kind regards
Lydia
Apologies for the late reply, *** was sent on waybill ***.
Parcel is out on delivery for today
Kind regards
Lydia