SkyNet appears to be running an insurance **** by claiming money for supposed hijacked shipments but then not reimbursing affected customers!

I can only assume that SkyNet commits insurance ***** by claiming money from their underwriters for a supposed hijacked shipment & then not reimbursing affected customers. My 22 July 2021 invoice, which they requested to compensate me for my "******" parcel, has to date not been paid. Worst still is that not 1 SkyNet employee has reached out with any meaningful communication to resolve this issue.