JL
Jasper L

1 reviews | Active since Apr 2012

06 Dec 2022, 09:50

SkyNet and Sparescentre.co.za a waste

No communication. Seems to effectively ****** my package working with Sparescentre.

Came here with a sparescentre branded bantam or np200, the way it was beaten it might have been an H100 at a point, who knows.

Delivered incorrect parts after firstly e-mailed Sparescentre immediately after order. Phoned them not long after. Spoke to someone who assured me that I would not have to worry.

Few days after automated email tells me that parts have been packed or who cares. So I email asking if the parts are correct, multiple times. Again time passes, automated email, I spam. Nothing.

So the package arrived. I refused the package as it was incorrect, vehicle says sparescentre everywhere so.. . I had told the driver that it needs to go back to sparescentre about 6 times... No wonder he seemed confused, because apparently he is SkyNet and has no idea about Sparescentre. Yet somehow knew the parts were control arms(didn't look anything like what I ordered or spoke to them about though). But still nothing after having told him many times.

SkyNet did not communicate back. Not to Sparescentre or me. Sparescentre tells me they don't know where the package is, and that I must phone SkyNet. I emailed and phoned SkyNet. R200 calling and then sitting there absolutely wasting my time and money even further. I can and will no longer attempt to phone.

Try a feat, look for sparescentre.co.za number. Or address. I found it, accidentally. In case you can't here it is.

***

719 Black Reed Road Germiston 1401

Order: SC2254 Waybill: Ask Sparescentre.co.za Correct part numbers: 13873AP and 13438AP

Please use this information. Please phone them, and figure out if you need to send package back Please tell them to sort it out like they said they would. Or request a refund.

Thank you Kindly.

0
Replies (4)
Skynet Worldwide Express
Skynet Worldwide Express's reply06 Dec 2022, 10:32
Official
Dear Jasper Labuschagne

 Thank you for the review. We would like the opportunity to talk and investigate your feedback further. Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.

Please do not hesitate to connect with us at any time on *** or ***.
 
Yours sincerely
SkyNet Worldwide Express
Skynet Worldwide Express
Skynet Worldwide Express's reply06 Dec 2022, 12:28
Official
Dear Jasper 

Thank you. Our consultant will contact you soon to assist. 

Yours sincerely
SkyNet Worldwide Express
JL
Jasper L's update06 Dec 2022, 12:55
Reviewer Update
Thank you so much. Your consultant is amazing.
Skynet Worldwide Express
Skynet Worldwide Express's reply07 Dec 2022, 08:31
Official
Dear  Jasper 

Thank you for the positive response. 
The parcel will be returned to the sender and he will be in contact with you to assist with a refund. 

Yours sincerely
SkyNet Worldwide Express