Skynet and its drivers are *****

Am so fed-up with the lies of Skynet drivers as well as their tracking info let me start with the recent incident before retelling the previous one which I now regret not mentioning when it happened, so I placed order with Avon and my order was handed over to Skynet on the 22 November I received an sms saying the parcel is out on delivery get what I waited and it did not arrive I than assumed maybe by friday the 25th it will arrive nothing, I than contacted my Avon manager who said they received a message saying the truck got hijacked but boxes where retrieved, I was surprised why Avon did not communicate with us as customers, weekend passed and today 28 November I contact Avon they tell me Skynet wrote Delivery Exception: Consignee not available" meaning they came to deliver but I wasn't home what a lies again I than asked the Avon agent why wasn't I called and when did the hijacking take place she said Avon isnt aware of any hijacking I felt like the agent wasn't informed because she kept on saying it will be delivered today, I called Skynet and the switchboard operator transferred my call I was on hold for close to 30 minutes my airtime even got exhausted without speaking to anyone, and in September a driver signed for my parcel when I tracked it said delivered and the was a POD signed I noticed it was **** because he had used my 2nd name and previous surname which I never use when he came to deliver after 3days of signing for my parcel he said he did so incase they got hijacked I asked so because you signed for me if in that time you get hijacked for real how will I prove I never received the parcel because you committed ***** by signing on my behalf and delivered 3 days later