XM
Xolie M

1 reviews | Active since Jun 2022

01 May 2023, 22:57

SkyNet and Avon is ***

In fact they should be getting a half star. I am so tired of Avon and SkyNet, their service is terrible and poor. The deliveries now take 2 weeks to get to me and they used to take a maximum of 5 working days. This other time the driver said “ I got lost, and I got outside your house no one answered at the gate” lies he told because I work from home so I am always home and when you try to contact Avon they don’t respond to your emails but when it comes to paying them they are quick to contact you. Now I am late with the payment and I haven’t received my order apparently I was suppose to pay last Friday but how am I suppose to know when is the due date of the payment if I haven’t received the paperwork and the products!!!!! *** Avon and SkyNet…. SkyNet driver are so rude. Now they are getting lost when delivering to my place but they have been delivering for more than 2 years now so how are they getting lost. I’ve noticed 4 of these drivers delivering to me all the time and now all of a sudden they get lost. What’s the point of putting my address on the app for them to ask me to come to wherever they are to get my order

0
Replies (4)
XM
Xolie M's update01 May 2023, 23:04
Reviewer Update
All the time when I receive messages from SkyNet I have to cancel my plans for the day because I know it’s either they not going to show up or they will show after 17:00pm whilst l received the message at 06:41:28
Skynet Worldwide Express
Skynet Worldwide Express's reply02 May 2023, 09:07
Official
 Dear Xolile Mokhele
Thank you for sharing your feedback.  We take customer service seriously and are sorry to hear that you had a negative experience. We would be grateful for the opportunity to look into this issue and ensure that you receive your parcel as quickly as possible. Please let us know if you prefer that we call or email to discuss this further. We look forward to hearing from you. 

Yours sincerelySkyNet Worldwide Express
XM
Xolie M's update02 May 2023, 13:46
Reviewer Update
SkyNet people just contacted me and this lady was so nice and understanding I just can’t remember her name. Thanks so much to SkyNet for taking their customers seriously and getting back to us. Thank you so much to the lady I just feel bad I don’t remember her name. I appreciate your response

Regards
Xolie
Skynet Worldwide Express
Skynet Worldwide Express's reply02 May 2023, 15:38
Official
Dear  Xolie 

Thank you very much for the positive response. 
 Yours sincerelySkyNet Worldwide Express