Skynet AGAIN - WORST SERVICE EVER!!!! 11 MAY & AGAIN 31 MAY

Item: Skynet Worldwide Express
Rating: 1
Author: Lizette N

Skynet does not deserve a star even. 11 May was my previous review and complaint. 31 May again. Same issue just WRSE. And Skynet Management just don't have any sense of CUSTOMER SERVICE!!!! they don't care and don't follow up or reprimand!!!

Order with Vodacom Thursday 18 May - order given to Skynet Monday 22 May. Driver phones and asks where in HIILLBORW I am -Now Hillbrow & Walkerville are WORLDS APART. After sending him pin locations from 3 different apps - he just doesn't pitch or take my calls. I was blocked on his phone.

Phone Vodacom who contacts them and apparently I gave them the wrong address - now please explain HOW 3 PIN LOCATIONS CAN BE WRONG?????

I then change for delivery to work - they were here on the 11th - so they SHOULD KNOW WHERE I AM..... OUT FOR Delivery Monday - NO SKYNET - Tuesday - NO SKYNET I contact Vodacom to enquire what is going on - Skynet can not get hold of the driver at 16:45 - They close at 17:00. NO SKYNET NO CALL NOTHING FOR 2 DAYS Then I get a message "delivery unsuccessful FAILED at 19:58" after I am told they only work until 17:00!!!!

Skynet is the most useless delivery company on the face of the earth!!!

Second Encounter and again the driver LIES ABOUT DELIVERY ON 3 SEPERATE OCCASIONS IN 4 DAYS

VODACOM YOU MADE A BIG MISTAKE!!!! And best of all Skynet does not communicate to the client - disguising!!!!

Helpful (0)

Replies (5)

Skynet Worldwide Express's replyOfficial

31 May 2023, 12:06

Dear Lizette Norris

We are extremely sorry to hear about your experience with our business. We take customer care seriously and regret to hear that our service was not up to standard for the second time.

Our team is currently investigating your feedback and one of our consultants will be in contact with you to assist further.

Please let us know if you prefer that we call or email to discuss this further.

Yours sincerely,

SkyNet Worldwide Express

Skynet Worldwide Express's reply31 May 2023, 12:06

Official

Dear Lizette Norris

We are extremely sorry to hear about your experience with our business. We take customer care seriously and regret to hear that our service was not up to standard for the second time.

Our team is currently investigating your feedback and one of our consultants will be in contact with you to assist further.

Please let us know if you prefer that we call or email to discuss this further.

Yours sincerely,

SkyNet Worldwide Express

Lizette N's updateReviewer Update

31 May 2023, 12:08

Vodacom has been in contact with Skynet and the consultant said the driver was not even close to Braamfontein the past 2 days and had a terrible attitude with the Vodacom Consultant.

You can call me.

Lizette N's update31 May 2023, 12:08

Reviewer Update

Lizette N's updateReviewer Update

31 May 2023, 14:15

14:15 and still no response???
No call - No email - NOTHING.

Lizette N's update31 May 2023, 14:15

Reviewer Update

14:15 and still no response???
No call - No email - NOTHING.

Skynet Worldwide Express's replyOfficial

31 May 2023, 14:45

Dear Lizette

A consultant will be in contact with you to assist.

Yours sincerely,
SkyNet Worldwide Express

Skynet Worldwide Express's reply31 May 2023, 14:45

Official

Dear Lizette

A consultant will be in contact with you to assist.

Yours sincerely,
SkyNet Worldwide Express

Lizette N's updateReviewer Update

20 Jun 2023, 12:01

And again SkyNet does not seize to DISAPPOINT AGAIN!!!!!
What is the excuse this time????
Phone out for delivery since Wednesday 14 June and Thursday 15 June - yesterday 19 June again out for delivery - the driver phones me to say he is close - and SURPRISE - DELIVERY FAILED AGAIN!!!!!
I contacted the CALL CENTER to confirm - I want a reply from TOP MANAGEMENT - THIS IS GETTING NE TOO MUCH - *** - Very interested to hear this excuse!!!!!!!

Lizette N's update20 Jun 2023, 12:01

Reviewer Update