Skynet: A Failure to Deliver

I'm absolutely livid with the deplorable service delivery received from Skynet. I had processed the renewal of my car license disc online and paid an additional R99 to have it couriered to my home address. I received an SMS on Mon 13th March stating that my parcel had started its journey. On Wed 15th March, another SMS was received stating that the parcel was out for delivery on that same day. That day came and went and no delivery was made, so too have the subsequent days with no parcel being delivered as of Fri 31 March. According to the tracking information, there were apparently deliveries "attempted" on the 15th, 16th and 17th March but NO contact was made with me via SMS or call to alert me that the driver was outside my home. Another week went by and there was no contact from Skynet. I then pursued the matter again as of Mon 27th March and have spoken to several consultants (4 to be exact). I also emailed Customer Service and sent a message via Facebook Messenger. Here I was assured that my parcel would be delivered. Because of the constant delays I also requested a change of delivery address so that it would be delivered to my work. The address was confirmed and so too was my cellphone number via Facebook Messenger and telephonically on Thurs 30 March. Since Mon 27th March I have followed up everyday about the status of my delivery either via email or call and I still don't have my disc (which also expires on 31 March). The tracking information status also states "Scan to Red Bay." How can that be the status for 2 days straight i.e. on the 30th and the 31st March? The parcel is meant to be "Out for delivery" and not sitting at the branch. I've now been given the contact details of the CPT Ops Manager and have called both his landline and cellphone to no avail. This entire ordeal is ridiculous and frustrating and does nothing but illustrate the sheer incompetence of Skynet to "deliver" on its core business.