SKYNET - A FAILURE BY EVERY MEASURE

For the fourth time in succession Skynet has misplaced or misdirected packages, failed to read instructions, failed to adhere to deadlines & adopted an arrogant, cavalier attitude.

Package sent from Johannesburg & scheduled for delivery on 2 Nov. has been sent to the wrong town. When I enquired how urgently this fiasco would be rectified I was told: "Oh, maybe next week sometime; Wednesday or Thursday." In other words, a whole week late!

Despite very explicit instructions by Vox Telecom, the sender, to try to obviate what has become a pattern of failure by Skynet, the devil-may-care attitude speaks volumes about ultra-low standards, lack of professional courtesy, disdain for clients, management neglect & the disintegration of acceptable corporate norms & accountability.

Clearly this disgraceful situation & its offensive attitudes matter to Skynet as little as do customers or the professional standards of SA's courier industry.