DS
Delisha S
1 reviews | Active since Dec 2021
10 Dec 2021, 14:30
Skynet
Skynet has the worst possible service ever.
Parcel delivered at the wrong address, when I tried to get of Skynet..There were just no response via email or telephonically.
This is really frustrating as this is a service that is paid for.
Customer Service Contact Centre does not reply to any emails..This is really heartbreaking as money is down the drown..VERY VERY BAD SERVICE.
Treat your customers with loyalty as we are the people that is keeping your business at float.
Helpful (0)
Replies (6)0
Replies (6)
Skynet Worldwide Express's replyOfficial
10 Dec 2021, 14:42Good day Delisha
Thank you for your comments. We are sorry that your customer experience did not match you expectations. Please be assured that we will resolve your issue immediately.
Kindly provide us with your tracking number and we will get back to you with feedback. You are important to us and your opinion is invaluable. We are committed to making your customer experience better.
Please do not hesitate to connect with us at any time on *** or ***
Thank you for your comments. We are sorry that your customer experience did not match you expectations. Please be assured that we will resolve your issue immediately.
Kindly provide us with your tracking number and we will get back to you with feedback. You are important to us and your opinion is invaluable. We are committed to making your customer experience better.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personal service at all times.
Kind regards,
Skynet Worldwide Express SA Customer Service Centre
Kind regards,
Skynet Worldwide Express SA Customer Service Centre
Skynet Worldwide Express's reply10 Dec 2021, 14:42
Official
Good day Delisha
Thank you for your comments. We are sorry that your customer experience did not match you expectations. Please be assured that we will resolve your issue immediately.
Kindly provide us with your tracking number and we will get back to you with feedback. You are important to us and your opinion is invaluable. We are committed to making your customer experience better.
Please do not hesitate to connect with us at any time on *** or ***
Thank you for your comments. We are sorry that your customer experience did not match you expectations. Please be assured that we will resolve your issue immediately.
Kindly provide us with your tracking number and we will get back to you with feedback. You are important to us and your opinion is invaluable. We are committed to making your customer experience better.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personal service at all times.
Kind regards,
Skynet Worldwide Express SA Customer Service Centre
Kind regards,
Skynet Worldwide Express SA Customer Service Centre
DS
Delisha S's updateReviewer Update
10 Dec 2021, 14:55Tracking DEC54304...parcel were delivered to the wrong address, As for the person that signed it makes him dishonest as well.
I have been sending numerous emails to Skynet customer service and info..with no luck of any response.
Call centre does nor pick up any calls.
Due to Covid, I refuse to take the package back from the person who received it.
I will highly appreciate it if I can be refunded.
Thanks
I have been sending numerous emails to Skynet customer service and info..with no luck of any response.
Call centre does nor pick up any calls.
Due to Covid, I refuse to take the package back from the person who received it.
I will highly appreciate it if I can be refunded.
Thanks
DS
Delisha S's update10 Dec 2021, 14:55
Reviewer Update
Tracking DEC54304...parcel were delivered to the wrong address, As for the person that signed it makes him dishonest as well.
I have been sending numerous emails to Skynet customer service and info..with no luck of any response.
Call centre does nor pick up any calls.
Due to Covid, I refuse to take the package back from the person who received it.
I will highly appreciate it if I can be refunded.
Thanks
I have been sending numerous emails to Skynet customer service and info..with no luck of any response.
Call centre does nor pick up any calls.
Due to Covid, I refuse to take the package back from the person who received it.
I will highly appreciate it if I can be refunded.
Thanks
DS
Delisha S's updateReviewer Update
10 Dec 2021, 18:56It's now 18:54 and still no feedback from Skynet.
As per your reply..you quoted that you will resolve the matter immediately..Well I am still waiting
As per your reply..you quoted that you will resolve the matter immediately..Well I am still waiting
DS
Delisha S's update10 Dec 2021, 18:56
Reviewer Update
It's now 18:54 and still no feedback from Skynet.
As per your reply..you quoted that you will resolve the matter immediately..Well I am still waiting
As per your reply..you quoted that you will resolve the matter immediately..Well I am still waiting
Skynet Worldwide Express's replyOfficial
10 Dec 2021, 19:11Good day Delisha,
We have investigated and the parcel was delivered to the Decathlon in Little falls. The delivery took place as per instruction from the store. I have escalated the matter to the Key accounts Manager to assist with the clients feedback.
I will revert once we have clarity from our client.
We have investigated and the parcel was delivered to the Decathlon in Little falls. The delivery took place as per instruction from the store. I have escalated the matter to the Key accounts Manager to assist with the clients feedback.
I will revert once we have clarity from our client.
Kind regards,
Skynet Worldwide Express SA Customer Service Centre
Skynet Worldwide Express SA Customer Service Centre
Skynet Worldwide Express's reply10 Dec 2021, 19:11
Official
Good day Delisha,
We have investigated and the parcel was delivered to the Decathlon in Little falls. The delivery took place as per instruction from the store. I have escalated the matter to the Key accounts Manager to assist with the clients feedback.
I will revert once we have clarity from our client.
We have investigated and the parcel was delivered to the Decathlon in Little falls. The delivery took place as per instruction from the store. I have escalated the matter to the Key accounts Manager to assist with the clients feedback.
I will revert once we have clarity from our client.
Kind regards,
Skynet Worldwide Express SA Customer Service Centre
Skynet Worldwide Express SA Customer Service Centre
DS
Delisha S's updateReviewer Update
14 Dec 2021, 11:51Doing the right thing will always count in your favour.
I would like to this opportunity to publicly apologise to Skynet Couriers.
Due to the frustration of the store where I done a purchase, they were not in contact to where my parcel had been delivered.
Skynet has done nothing wrong all instruction were given by the store.
My sincere apology
I would like to this opportunity to publicly apologise to Skynet Couriers.
Due to the frustration of the store where I done a purchase, they were not in contact to where my parcel had been delivered.
Skynet has done nothing wrong all instruction were given by the store.
My sincere apology
DS
Delisha S's update14 Dec 2021, 11:51
Reviewer Update
Doing the right thing will always count in your favour.
I would like to this opportunity to publicly apologise to Skynet Couriers.
Due to the frustration of the store where I done a purchase, they were not in contact to where my parcel had been delivered.
Skynet has done nothing wrong all instruction were given by the store.
My sincere apology
I would like to this opportunity to publicly apologise to Skynet Couriers.
Due to the frustration of the store where I done a purchase, they were not in contact to where my parcel had been delivered.
Skynet has done nothing wrong all instruction were given by the store.
My sincere apology
Skynet Worldwide Express's replyOfficial
21 Dec 2021, 11:38Good day Delisha,
Thank you for the time you took to give us feedback. We hope you have now resolved your query with the store.
Hope your experience with Skynet in future will be a pleasant one.
Kind regards,
Skynet Worldwide Express SA Customer Service Centre
Thank you for the time you took to give us feedback. We hope you have now resolved your query with the store.
Hope your experience with Skynet in future will be a pleasant one.
Kind regards,
Skynet Worldwide Express SA Customer Service Centre
Skynet Worldwide Express's reply21 Dec 2021, 11:38
Official
Good day Delisha,
Thank you for the time you took to give us feedback. We hope you have now resolved your query with the store.
Hope your experience with Skynet in future will be a pleasant one.
Kind regards,
Skynet Worldwide Express SA Customer Service Centre
Thank you for the time you took to give us feedback. We hope you have now resolved your query with the store.
Hope your experience with Skynet in future will be a pleasant one.
Kind regards,
Skynet Worldwide Express SA Customer Service Centre