RP
Rafeeqah P
1 reviews | Active since Nov 2020
06 Nov 2020, 11:25
Skynet
Worst service ever! Customer service agent replies 2 hours later as to when the courier would collect parcel. Now they dont want to refund my money as I was not home when the driver came to collect. When I emailed to ask what time the courier will be collecting I got a reply 2 hours later and I told the consultant I have errands to run she has to confirm the time. Only to receive a reply 2 hours later.
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Skynet Worldwide Express's replyOfficial
10 Nov 2020, 15:19Dear Rafeeqah
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution.
I look forward to hearing from you.
Please do not hesitate to connect with me at any time on ***********
I assure you of my personalized service at all times.
Yours sincerely
Skynet SA
Skynet Worldwide Express's reply10 Nov 2020, 15:19
Official
Dear Rafeeqah
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution.
I look forward to hearing from you.
Please do not hesitate to connect with me at any time on ***********
I assure you of my personalized service at all times.
Yours sincerely
Skynet SA