LDCB
Lynette Da Camara Barnard
1 reviews | Active since Apr 2020
22 Dec 2021, 17:41
Sky net up to *******
I have been waiting for a delivery since the 17 th of December it's now the 22nd yesterday I spoke to Ayanda and she promised me the problem would be sorted she double checked my address and said I would receive delivery today I have sat at home all day and still no delivery the tracking system has no update sine the 20 th how much long is this going to take. Since they take 45 min to answer calls I sent and email and have received no response.
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Skynet Worldwide Express's replyOfficial
28 Dec 2021, 08:33 Dear Lynette Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Your parcel was delivered on the 23rd. Please kindly confirm if this information is correct. I look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Skynet Worldwide Express's reply28 Dec 2021, 08:33
Official
Dear Lynette Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Your parcel was delivered on the 23rd. Please kindly confirm if this information is correct. I look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre