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Patrice M
1 reviews | Active since Apr 2009
08 Jul 2023, 14:19
SKY NET fails to deliver.
I ordered a DSTV decoder from "on air" who uses SKY NET courier for delivery. I received an SMS from SKY NET telling me that delivery would take place on Tuesday 4yh July. July 4 came and went without delivery. On Wednesday 5 July I contacted "on air|" who contacted SKY NET. They said that the courier van had broken down. SKY NET failed to inform "on air" or myself to explain reason for none delivery. Today 8th July I am still waiting for the delivery and I have heard nothing from either "on air" or SKY NET.
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Replies (4)0
Replies (4)
Skynet Worldwide Express's replyOfficial
10 Jul 2023, 09:45 Dear Patrice
Thank you for sharing your feedback. We are sorry to hear that you had a frustrating experience. This is certainly not the type of service we aspire to provide for our clients. Please provide us with the waybill number inorder for our team to currently work on your query and have steps taken to ensure that you receive your parcel.
We will be in contact with you shortly to discuss this further.
Thank you for sharing your feedback. We are sorry to hear that you had a frustrating experience. This is certainly not the type of service we aspire to provide for our clients. Please provide us with the waybill number inorder for our team to currently work on your query and have steps taken to ensure that you receive your parcel.
We will be in contact with you shortly to discuss this further.
Skynet Worldwide Express's reply10 Jul 2023, 09:45
Official
Dear Patrice
Thank you for sharing your feedback. We are sorry to hear that you had a frustrating experience. This is certainly not the type of service we aspire to provide for our clients. Please provide us with the waybill number inorder for our team to currently work on your query and have steps taken to ensure that you receive your parcel.
We will be in contact with you shortly to discuss this further.
Thank you for sharing your feedback. We are sorry to hear that you had a frustrating experience. This is certainly not the type of service we aspire to provide for our clients. Please provide us with the waybill number inorder for our team to currently work on your query and have steps taken to ensure that you receive your parcel.
We will be in contact with you shortly to discuss this further.
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Patrice M's updateReviewer Update
11 Jul 2023, 11:46 WAYBILL NUMBER: ***
REFERENCES: OA***
Still n o joy with SKEYNET a week to this day. Although I received a reply from SKYNET on Sunday 9th July (after I wrote a negative review of SKEYNET), they still don't seem to care about customer satisfaction and according to the above reply, no one as so far bothered contacted me and still don t know when the delivery will take place. VERY poor show from SKYNEDT. There are many couriers out there and SKYNET needs to shape. 👎🏼😡😡😡
REFERENCES: OA***
Still n o joy with SKEYNET a week to this day. Although I received a reply from SKYNET on Sunday 9th July (after I wrote a negative review of SKEYNET), they still don't seem to care about customer satisfaction and according to the above reply, no one as so far bothered contacted me and still don t know when the delivery will take place. VERY poor show from SKYNEDT. There are many couriers out there and SKYNET needs to shape. 👎🏼😡😡😡
PM
Patrice M's update11 Jul 2023, 11:46
Reviewer Update
WAYBILL NUMBER: ***
REFERENCES: OA***
Still n o joy with SKEYNET a week to this day. Although I received a reply from SKYNET on Sunday 9th July (after I wrote a negative review of SKEYNET), they still don't seem to care about customer satisfaction and according to the above reply, no one as so far bothered contacted me and still don t know when the delivery will take place. VERY poor show from SKYNEDT. There are many couriers out there and SKYNET needs to shape. 👎🏼😡😡😡
REFERENCES: OA***
Still n o joy with SKEYNET a week to this day. Although I received a reply from SKYNET on Sunday 9th July (after I wrote a negative review of SKEYNET), they still don't seem to care about customer satisfaction and according to the above reply, no one as so far bothered contacted me and still don t know when the delivery will take place. VERY poor show from SKYNEDT. There are many couriers out there and SKYNET needs to shape. 👎🏼😡😡😡
PM
Patrice M's updateReviewer Update
11 Jul 2023, 11:48 WAYBILL NUMBER: ***
PM
Patrice M's update11 Jul 2023, 11:48
Reviewer Update
WAYBILL NUMBER: ***
Skynet Worldwide Express's replyOfficial
17 Jul 2023, 11:08Dear Patrice Marchesi
Our consultant will be in contact with you to confirm the delivery details.
Yours sincerely,SkyNet Worldwide Express
Our consultant will be in contact with you to confirm the delivery details.
Yours sincerely,SkyNet Worldwide Express
Skynet Worldwide Express's reply17 Jul 2023, 11:08
Official
Dear Patrice Marchesi
Our consultant will be in contact with you to confirm the delivery details.
Yours sincerely,SkyNet Worldwide Express
Our consultant will be in contact with you to confirm the delivery details.
Yours sincerely,SkyNet Worldwide Express