SM
Samuel M
1 reviews | Active since May 2012
03 Sept 2022, 07:18
Sky net delivered to wrong person
Skynet, has lost a valueable package meant to be delivered to me. Called them before delivery took place to check its status and then got notification that it has been delivered. Contacted them to tell them it was delivered to the wrong address and they said they would call me back in 10min. They haven’t contacted me back and the status of the delivery is still “delivered”. I’m very unhappy
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Skynet Worldwide Express's replyOfficial
05 Sept 2022, 12:46 Dear Samuel Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. One of our agent will give you a call shortly with feedback
Please do not hesitate to connect with me at any time on *** or *** I assure you of my personalized service at all times.Yours sincerelySkyNet SA Customer Service Centre
Please do not hesitate to connect with me at any time on *** or *** I assure you of my personalized service at all times.Yours sincerelySkyNet SA Customer Service Centre
Skynet Worldwide Express's reply05 Sept 2022, 12:46
Official
Dear Samuel Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. One of our agent will give you a call shortly with feedback
Please do not hesitate to connect with me at any time on *** or *** I assure you of my personalized service at all times.Yours sincerelySkyNet SA Customer Service Centre
Please do not hesitate to connect with me at any time on *** or *** I assure you of my personalized service at all times.Yours sincerelySkyNet SA Customer Service Centre