IR
Irma R
1 reviews | Active since Dec 2020
14 Mar 2022, 17:22
SKY NET COUIER
Skynet is useless. When I use the tracking number it says the parcel was out on deliver and company was closed. That is a lie. I phoned the branch in Kimberley after quite an effort they could find the parcel on the system, but the do not know if it will be delivered tomorrow. Then after a while the said they will only be driving this direction on Wednesday but do not know whether the parcel will be out for delivery. This parcel was dispatched from Gauteng last week Tuesday . I then phoned Head Office, they were even more useless. They can not find the parcel on their system and can not help me. My opinion is that reliable companies like Barron should not use the courier.
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Replies (2)0
Replies (2)
Skynet Worldwide Express's replyOfficial
15 Mar 2022, 09:53 Dear Irma Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please kindly note that one of our consultant will give you a call shortly regarding delivery. Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Skynet Worldwide Express's reply15 Mar 2022, 09:53
Official
Dear Irma Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please kindly note that one of our consultant will give you a call shortly regarding delivery. Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Skynet Worldwide Express's replyOfficial
15 Mar 2022, 10:20Good day Irma
Kindly note one of our consultants tried to call you but your phone is on voicemail.
Delivery has been arranged for today with our Kimberley branch.
Once again my sincere apologies for the inconvenience caused
Yours sincerely
Skynet SA Customer Service Centre
Kindly note one of our consultants tried to call you but your phone is on voicemail.
Delivery has been arranged for today with our Kimberley branch.
Once again my sincere apologies for the inconvenience caused
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's reply15 Mar 2022, 10:20
Official
Good day Irma
Kindly note one of our consultants tried to call you but your phone is on voicemail.
Delivery has been arranged for today with our Kimberley branch.
Once again my sincere apologies for the inconvenience caused
Yours sincerely
Skynet SA Customer Service Centre
Kindly note one of our consultants tried to call you but your phone is on voicemail.
Delivery has been arranged for today with our Kimberley branch.
Once again my sincere apologies for the inconvenience caused
Yours sincerely
Skynet SA Customer Service Centre