Sky net Bloemfontein branch

I purchased a furniture at Cielo, unfortunately the company chose Skynet as a service provider. Prior making the purchase I did indicate my availability and I was assured that my package would be delivered around the specified time.

I received a call from Skynet on the 1 September 2017 and the gentleman wanted me to leave work so that I could receive the parcel, I th en suggested that he makes time at 13:00 but His response was that he doesnt have time to drop it at 13:00 he has other things to do (in a very rude tone).

Monday 4 September 2017 at 7:49 I received a call from skynet to make delivery arrangements, I then suggested that we meet at 13:10 and he said that would be possible furthermore I told him to be punctual as I dont have much time on my hands. the gentleman agreed.

I got home at 13:00 making sure that I'm early but to my surprise Skynet was nowhere to be found. They only pitched at 13:49. When I asked the gentleman why he didn't even bother calling me to notify me of his delay, his response was "you aren't our only client and you didn't make arrangements with me".

Clearly Skynet staff need to be trained on punctuality and manners, I don't know whether or not the bad service was linked to the colour of my skin, age but all I can say is it was unacceptable. If the colleagues continue with the bad attitude it's just a matter of time before the company loses big business. Remember that a lost customer means lost sales and revenue.

Do keep in mind that you aren't the only courier service in South Africa and you are therefore replaceable.