Sky net - a dumpster fire of a company

Forced to give a single star to continue writing. One star is too high a rating. On 5 November, just before 8am, I received a notification that my package was out for delivery. At just before 4pm, after a full day wasted, I called SkyNet. The start of the nightmare. They told me the driver’s truck broke down but my package would be there by 5. Nothing. I called after 5pm, office closed. Lovely. I called again this morning after 10am as NO ONE has called me! Perhaps my package has been ******?? I wouldn’t know. I eventually spoke to someone there (very ***********) after holding for 12 minutes. She tried to call the driver. They wouldn’t or couldn’t answer. She let me wait for 3 minutes. She then said she’ll escalate to a manager. After being ridiculously ***********, she proceeded to drop the call. Now I was ****ed off! Still am. Can you tell??? I called in again (my expense), asked to speak to someone in charge. On hold for 9 minutes, call was dropped by SkyNet. My call is so important to them! I tried again, and no agents are available. If your company has no clue about logistics and service, close the business!!! Your sole function is to deliver packages! And you obviously can’t do that! Close your doors and let competitors like courier guy do what they do best. SkyNet is an abomination! Shameful. Disgusting. Appalling. Run in the other direction!!