1 reviews | Active since Apr 2016
Shocking Skynet Service
The level of service from Skynet is unacceptable.
My parcel was supposed to be delivered on Thursday. Nothing arrived. I called on Friday where I was assured it would be delivered today (Saturday). I call this morning where I am told nothing is scheduled for Saturday and must wait until Monday.
Each time I call I must wait for 20 minutes to speak to a call centre agent. This is at my cost because there is no option for me to leave my contact details for a call back.
I obviously also know that this review will not receive any priority because it is clear from Skynet’s service levels that the customer is at their mercy with no consideration for our time and resources.
This is the last courier I would recommend to anyone for use
Thank you for sharing your feedback. We apologise that you were not able to reach us and for the delay in delivery. We value our clients' time and this should not have happened. Kindly provide your waybill number linked to your query and our consultant will in touch to assist.
We look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or ***.
Yours sincerelySkyNet Worldwide Express
Thank you for sharing your feedback. We apologise that you were not able to reach us and for the delay in delivery. We value our clients' time and this should not have happened. Kindly provide your waybill number linked to your query and our consultant will in touch to assist.
We look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or ***.
Yours sincerelySkyNet Worldwide Express