SHOCKING Service from Skynet

On 8.09.2015 a parcel was sent to me from Pinetown, RSA via SkyNet SA. The parcel was received around 11.09 by Patrina Gideon at the Skynet office in WHK. The parcel has since been lost and the service from SkyNet WHK has been shocking. I had to make daily calls to try and track my own package. The branch manager Maria Hangle was on leave and I was advised to send an email. I sent an email via the new Warehouse Manager (Fran?ois Bock) who assured me that he personally would give me feed back once Mrs Hangle and Patrina were back at work on Monday 28th Sept. By Wednesday 30th September I STILL had not had feedback so I once again called to follow up. I was told by Mr Bock that Patrina had to write a report on what happened and has been given a warning. I find is very concerning that a company like Skynet, a WORLD WIDE company can have such a lax attitude regarding lost items. The worst part is the \we just don't care"attitude of everyone I dealt with at Skynet. A very disappointing experience and they can be assured that I will NEVER make use of their services and I will ensure that will make sure everyone I know"