Shocking service for the second time in the past 3 month.

This is the second time. Skynet were supposed to deliver a parcel to my home yesterday. I waited the whole day and no one came. When I tracked the parcel today, it still said out for delivery. When I called the person who assisted me said the drive is on the way and should be here around 15h30. I just called now and they said security in my estate could not let them in. What is baffling is that the never tried to call me. If they had called me, I would have sent the a code for them to enter the estate. The fact that this is the second time just proves that either your driver was never here or they just don't take the clients seriously. I don't even know why companies still use your services. Shocking service.