Shocking service and broken goods

Shocking experience NEVER AGAIN At least 20 phone calls cut off almost every time trying to get a fireplace picked up in CT after an online payment was made. Took 3 trips to seller before goods were collected. Article arrived in Bethlehem and the glass was broken and Sky net would not release the goods stating non payment !!!!! When I questioned the broken glass I was told ******* it was picked up like that. NEVER ,,,, Made 7 calls to Jhb office today cut off every time. Finally asked for a Markus to please contact me.