Shocking Service

I thought I would use Skynet for my first client delivery into Mozambique. First of all my parcel was supposed to be collected from my supplier in JHB on the 8th February, Wednesday morning my supplier informed me that they had not collected. I then inform Skynet to ask what the problem was, and they said they were going to collect then Wednesday which they did at 17h00. Thursday I tried to find out when my consignment would be delivered to my customer in Boane, Maputo and I did not really get an answer. I then phoned JHB Branch and a lady at call centre said my parcel had still not left JHB which this was now Yesterday Monday. I phoned again and spoke to a lovely lady Debbie, which I think she is the only decent person working for you. She then put me through to Exports department which I was then told that my consignment left for Maputo on Saturday and that it would be delivered to my client today. I followed up today on your tracking on the net and too my horror my shipment has been delayed and I need to contact Skynet office, which one I do not know. So I phoned JHB branch again and was put through to various people, and being cutting off. I then managed to get to your export department (I think) and the lady that answered put the phone down on my ear, because apparently I could not speak to someone in charge or to management. Because apparently they all in meetings from 09h00 but in which I was on the phone at 08h50 so she could of still put me through and then I told her how can see answer the phone without any pen and paper and not being ready for the day to help clients, and then she decided to put the phone down in my ear. I phone back and was put on hold and eventually the phone died. I then phoned your Maputo branch, and guess what they can not help me because their internet is down. *** is happening, why is no one contacting me, why is this taking so long, what is the problem. This needs to be delivered to my client today, I do not care how its done but it better be done. this was my first time using Skynet but I will now take my business somewhere else that is capable and reliable. I am beyond annoyed as to the lack of customer service your company has!!!