1 reviews | Active since Dec 2017
Shocking customer service from Skynet! AVOID AT ALL COSTS!
Ordered a package from a UK website and Skynet was used as the local agent who charge a R350 "handling fee" (more than double UPS) Its now almost 2 weeks after the package was cleared from customs and still no delivery!
After numerous calls to the call center who assured me the package would be delivered "tomorrow" I still have nothing. Now I just get put on hold until the phone eventually goes dead (after 20 minutes or so).
Terrible, terrible customer service, complete apathy from their call center!
Hello Oswald,
Our Imports department will be in touch to assist you with your query.
Kind Regards
Skynet SA
Hello Oswald,
Our Imports department will be in touch to assist you with your query.
Kind Regards
Skynet SA
Morning Oswald
Please confirm your full physical address for delivery?
Morning Oswald
Please confirm your full physical address for delivery?
Thank you. Your parcel will be delivered today.
Thank you. Your parcel will be delivered today.
Apologies, my Operations Manager has requested that we deliver this tomorrow as all of the drivers are already on the road. Would this suit you?
Apologies, my Operations Manager has requested that we deliver this tomorrow as all of the drivers are already on the road. Would this suit you?
Hello Oswald,
We apologise for your frustration, we have arranged a Same Day Driver to take your shipment out of the warehouse. Unfortunately, the person we arranged the Saturday delivery with, did not arrive on Saturday.
Hello Oswald,
We apologise for your frustration, we have arranged a Same Day Driver to take your shipment out of the warehouse. Unfortunately, the person we arranged the Saturday delivery with, did not arrive on Saturday.