Shocking and *********** service

Since Thursday 4 June my parcel has been sitting in the Johannesburg depot. I have phoned on three separate days and yet my parcel is still not out for delivery. Despite phoning on Friday 5 June I was only told on 9 June when I phoned again that my delivery was to be done by appointment. I then arranged for it to be delivered on 10 June and yet after no movement in the tracking status I phoned and was told it was in fact NOT out for delivery. I was told I must now email enquiries.

It is extremely frustrating dealing with the incompetence of your employees and struggle to understand how a courier company is unable to deliver a parcel within a reasonable time frame without being chased! I have contacted the company that the items were bought from and made them aware of the shocking service received from Skynet.