shiocking attiude and revolting service

I had 2 parcels I was trying to find this morning. after 2 hrs of foning and being passed from pillar to post with promises that some one wud call me back to no avail , I eventually had to throw my toys and got the manager Bryan to help- He was awesome at first. we found the one and sorted that out. Then he said the 2nd one wud be delivered at 10am. I then got a call from someone who didn't identify herself to tell me that the drivers van had been broken into and that all the parcels had been ******???? I was speechless- why didn't Bryan fone me? no apology?? then I got cut off 2x? I tried to call back and have been holding on ever since?? line still beeping!????then I foned JNB office - also held on for ages to be told that the customer services manager is busy with the auditors and cant speak to me???? Whaaat?? its an hour ago now and still no call back from anyone. The stuff in the parcel is irreplaceable ?? with their attitude though to customer service very much doubt someone will call me back or that they will try to make amends- absolutely appalling. I have never been subjected to such bad service in my life!!!