WL
William L
1 reviews | Active since Dec 2021
30 Dec 2021, 12:47
Shameful service
Shameful service, was meant to be delivered on the 24th but the "weather looked bad" so they just left it. Was told on the 28th that it would be delivered, then told it would be delivered on the 29th. When I called late afternoon, I was told the driver tried to call but had no signal. But didn't bother to actually deliver or maybe drive to where they would have signal. Logged a complaint and got a generic response. Still haven't received package.
Helpful (0)
Replies (3)0
Replies (3)
Skynet Worldwide Express's replyOfficial
31 Dec 2021, 11:18Dear William,
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Kindly note the parcel is out on delivery today.
I look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's reply31 Dec 2021, 11:18
Official
Dear William,
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Kindly note the parcel is out on delivery today.
I look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre
WL
William L's updateReviewer Update
31 Dec 2021, 11:42Oh please, the parcel has been "out on delivery today" for 8 days now, I have contacted the supplier and I have stopped all further orders until they have a new courier.
WL
William L's update31 Dec 2021, 11:42
Reviewer Update
Oh please, the parcel has been "out on delivery today" for 8 days now, I have contacted the supplier and I have stopped all further orders until they have a new courier.
WL
William L's updateReviewer Update
31 Dec 2021, 12:17After 8 days, the parcel was finally delivered
WL
William L's update31 Dec 2021, 12:17
Reviewer Update
After 8 days, the parcel was finally delivered