GS
Gillian S
1 reviews | Active since Apr 2019
01 Dec 2022, 22:53
********s!! This is not how you run a business!
I am still waiting for a package to be delivered that should have arrived 3 day ago. I called yesterday and they promised it would be delivered yesterday, but still nothing. I tried calling again numerous times today but they’ve clearly just left their phones off the hook as it just shows as user busy and it’s impossible to get hold of them. They don’t respond to online queries either. Their online tracking shows consignée unavailable and that they tried calling me, however no-one called and There was someone home all day past 2 days, they are clearly falsifying their records! ********s!!
Helpful (0)
Replies (4)0
Replies (4)
Skynet Worldwide Express's replyOfficial
02 Dec 2022, 09:09 Dear Gillian Stephen
Thank you for sharing your feedback. We strive to provide excellent customer service in a timely manner, and apologise for the inconvenience caused.
We would like the opportunity to talk and investigate your feedback further.
Please let us know if you prefer that we call or email you to discuss how we can provide a solution.
We look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***.
Yours sincerely
SkyNet Worldwide Express
Skynet Worldwide Express's reply02 Dec 2022, 09:09
Official
Dear Gillian Stephen
Thank you for sharing your feedback. We strive to provide excellent customer service in a timely manner, and apologise for the inconvenience caused.
We would like the opportunity to talk and investigate your feedback further.
Please let us know if you prefer that we call or email you to discuss how we can provide a solution.
We look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***.
Yours sincerely
SkyNet Worldwide Express
GS
Gillian S's updateReviewer Update
02 Dec 2022, 11:40Your system shows the package arrived in Cape Town on Monday 28th Nov. Today is Friday 2 Dec and it has still not arrived! I have not had a single call from Skynet to let me know what is happening. I’ve tried calling Skynet countless times however the number is permanently engaged so clearly just been put off the hook. I’ve sent a query online to Skynet, also no reply.
If “ We strive to provide excellent customer service in a timely manner” is what you strive for, you are clearly falling very far short of this!!! My number is ***. Please call me urgently to resolve.
If “ We strive to provide excellent customer service in a timely manner” is what you strive for, you are clearly falling very far short of this!!! My number is ***. Please call me urgently to resolve.
GS
Gillian S's update02 Dec 2022, 11:40
Reviewer Update
Your system shows the package arrived in Cape Town on Monday 28th Nov. Today is Friday 2 Dec and it has still not arrived! I have not had a single call from Skynet to let me know what is happening. I’ve tried calling Skynet countless times however the number is permanently engaged so clearly just been put off the hook. I’ve sent a query online to Skynet, also no reply.
If “ We strive to provide excellent customer service in a timely manner” is what you strive for, you are clearly falling very far short of this!!! My number is ***. Please call me urgently to resolve.
If “ We strive to provide excellent customer service in a timely manner” is what you strive for, you are clearly falling very far short of this!!! My number is ***. Please call me urgently to resolve.
Skynet Worldwide Express's replyOfficial
05 Dec 2022, 11:01Dear Gillian
Our consultant will contact you now to assist.
Yours sincerely
SkyNet Worldwide Express
Our consultant will contact you now to assist.
Yours sincerely
SkyNet Worldwide Express
Skynet Worldwide Express's reply05 Dec 2022, 11:01
Official
Dear Gillian
Our consultant will contact you now to assist.
Yours sincerely
SkyNet Worldwide Express
Our consultant will contact you now to assist.
Yours sincerely
SkyNet Worldwide Express
Skynet Worldwide Express's replyOfficial
05 Dec 2022, 11:40 Dear Gillian Stephen
Please note we attempted to contact you on the number you confirmed to provide assistance. However, we could not reach you on the listed number.
Kindly note we will attempt to contact you again later.
Kindly note we will attempt to contact you again later.
Please do not hesitate to connect with us at any time on *** or ***.
Yours sincerely
SkyNet Worldwide Express
Skynet Worldwide Express's reply05 Dec 2022, 11:40
Official
Dear Gillian Stephen
Please note we attempted to contact you on the number you confirmed to provide assistance. However, we could not reach you on the listed number.
Kindly note we will attempt to contact you again later.
Kindly note we will attempt to contact you again later.
Please do not hesitate to connect with us at any time on *** or ***.
Yours sincerely
SkyNet Worldwide Express