Rude customer service agents , delayed delivery

I called approximately five times today, and each time there were consistently 37-38 callers ahead of me—almost as if it were a prerecorded message. I waited around 30 minutes on each call to speak to a consultant regarding my order, which was supposed to be delivered today.

At 5 pm, when my call was finally answered, the consultant claimed I was breaking up and abruptly ended the call. The line was clear when I spoke to other agents earlier—only her line seemed to have issues. It felt like she was waiting for 5 pm to cut the call and rush home, rather than assist me.

It’s now 5 pm, and I’ve been waiting for my parcel since 8 am this morning. Both Buffalo and Ascendia offer far better communication—SKYNET seriously needs to improve, or they risk losing clients.