Rude and abusive Courier

Since 8:00 were waiting for a licence to be dwlivered by your company. The licence was paid for on Capitec. All sms were sent to her phone. I arrived home at 18:55 to fint my wife annoyed as she was at home the whole day waiting for the delivery. I looked at my phone and saw a missed call from an *** number at 18:41. I called the number and a Lucky answerd. I told him I had a mised call from this number. He let rip why were we not at home as he was in front of our gate when he made tge call and the dogs were barking and we didnt open the gate. As my wife was sitting in the dining room over looking the gate our dogs were inside with her and there was no car. As the cctv alers us when there is a car at out gate. I asked Lucky to describe our house and gate. To which he said its in Gousblom and he drove past it when he made the call that I missed. When I told he was not at our house. His responce was very unprofesional and this was agravated that het put the phone down on me and refused to take any further calls. I will inform Capitec not to make use of your company due to your rude and unprofesional staff. I want my wifes licence deliverd as a matter of urgency and I want an apology from skynet and the couries in witing.