ZM
Zanele M
1 reviews | Active since Dec 2017
11 Aug 2022, 15:02
******* service!!
Hello Peter should consider zero stars. They claim to have come and found no one all the time!!! No call, nothing, they just leave. When they do call and commit to a time, they still don't show up. One driver even called with a "friends" phone and they go claiming compliance with POPIA.
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Replies (2)
Skynet Worldwide Express's replyOfficial
12 Aug 2022, 09:25Dear Zanele
We are sorry that your customer experience did not match your expectation. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
We are sorry that your customer experience did not match your expectation. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
Please kindly provide us with your waybill/tracking number
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's reply12 Aug 2022, 09:25
Official
Dear Zanele
We are sorry that your customer experience did not match your expectation. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
We are sorry that your customer experience did not match your expectation. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
Please kindly provide us with your waybill/tracking number
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre
ZM
Zanele M's updateReviewer Update
12 Aug 2022, 12:58You cannot expect us to call with tracking numbers every time we are excepting deliveries from you. You guys don't investigate and resolve the root causes, you just request tracking number and the parcel gets delivered the next day. We don't want to have to call you every time in order to receive our parcels. This is now the 4th time for me. I have resolved never to use your service ever again. With my last order, I called explaining that not only did my order not arrive, a driver's friend called saying they'd deliver and when I called the number back the person told they didn't work for Skynet - was just helping a friend. This means that your drivers give out our personal information without our consent. Guess the response from your end? Please provide a tracking number so we can track your parcel. I provided the tracking number and my parcel was delivered but no ever explained what happened and why it is allowed. The fundamental problem remains. Work on your issues.
ZM
Zanele M's update12 Aug 2022, 12:58
Reviewer Update
You cannot expect us to call with tracking numbers every time we are excepting deliveries from you. You guys don't investigate and resolve the root causes, you just request tracking number and the parcel gets delivered the next day. We don't want to have to call you every time in order to receive our parcels. This is now the 4th time for me. I have resolved never to use your service ever again. With my last order, I called explaining that not only did my order not arrive, a driver's friend called saying they'd deliver and when I called the number back the person told they didn't work for Skynet - was just helping a friend. This means that your drivers give out our personal information without our consent. Guess the response from your end? Please provide a tracking number so we can track your parcel. I provided the tracking number and my parcel was delivered but no ever explained what happened and why it is allowed. The fundamental problem remains. Work on your issues.