LM
Lieketso M
1 reviews | Active since Mar 2021
03 Feb 2022, 23:47
******* customer relations.
This is my second encounter with this company. At first I thought it was just an individual driver but this second encounter has shown me that it is standard practice for their drivers to be interrogative, rude and confrontational on the phone and then to click their tongues and hang up in customers ' ears mid sentence. I will be encouraging the company they were delivering for to choose a different service more in keeping with their company values and image. If i could give negative Stars, I would.
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Skynet Worldwide Express's replyOfficial
04 Feb 2022, 09:23Dear Lieketso
Thank you for your balanced and fair review of SkyNet Worldwide Express’s service. We are sorry that your customer experience didn’t match your expectations . I wanted to let you know we've taken the bad elements you've mentioned in your review to heart and we are planning on making some internal changes based on your recommendations. Thank you again for taking the time to share your experience with us.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Thank you for your balanced and fair review of SkyNet Worldwide Express’s service. We are sorry that your customer experience didn’t match your expectations . I wanted to let you know we've taken the bad elements you've mentioned in your review to heart and we are planning on making some internal changes based on your recommendations. Thank you again for taking the time to share your experience with us.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Skynet Worldwide Express's reply04 Feb 2022, 09:23
Official
Dear Lieketso
Thank you for your balanced and fair review of SkyNet Worldwide Express’s service. We are sorry that your customer experience didn’t match your expectations . I wanted to let you know we've taken the bad elements you've mentioned in your review to heart and we are planning on making some internal changes based on your recommendations. Thank you again for taking the time to share your experience with us.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Thank you for your balanced and fair review of SkyNet Worldwide Express’s service. We are sorry that your customer experience didn’t match your expectations . I wanted to let you know we've taken the bad elements you've mentioned in your review to heart and we are planning on making some internal changes based on your recommendations. Thank you again for taking the time to share your experience with us.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre