BW
Bruce W
1 reviews | Active since Jun 2017
22 Nov 2022, 16:31
RTMC please review your contract with Skynet
When I ordered my vehicle licence discs from NaTIS/RTMC their service was prompt and efficient. However, when it came to delivery via Skynet the problems started. The discs were delivered to their Durban office and I was advised that they would be delivered the following day. Six days later and only after a call to their offices did I get the number for their sub-contracted delivery company (Hibiscus Coast Distributors) who I contacted and then the parcel was delivered that day. Hello - me having to contact the service provider to chase them up??!!
Helpful (0)
Replies (5)0
Replies (5)
Skynet Worldwide Express's replyOfficial
22 Nov 2022, 17:02Dear Bruce Watt
We apologise that your experience did not match your expectations. We set a high standard for ourselves, and regret to hear this was not met in your interaction with our business.
We take all reviews seriously and will use them in our continuous improvement efforts. Thank you for bringing this issue to our attention.
Please do not hesitate to connect with us at any time on *** or ***.
We assure you of our personalised service at all times.
Yours sincerelySkyNet Worldwide Express
We apologise that your experience did not match your expectations. We set a high standard for ourselves, and regret to hear this was not met in your interaction with our business.
We take all reviews seriously and will use them in our continuous improvement efforts. Thank you for bringing this issue to our attention.
Please do not hesitate to connect with us at any time on *** or ***.
We assure you of our personalised service at all times.
Yours sincerelySkyNet Worldwide Express
Skynet Worldwide Express's reply22 Nov 2022, 17:02
Official
Dear Bruce Watt
We apologise that your experience did not match your expectations. We set a high standard for ourselves, and regret to hear this was not met in your interaction with our business.
We take all reviews seriously and will use them in our continuous improvement efforts. Thank you for bringing this issue to our attention.
Please do not hesitate to connect with us at any time on *** or ***.
We assure you of our personalised service at all times.
Yours sincerelySkyNet Worldwide Express
We apologise that your experience did not match your expectations. We set a high standard for ourselves, and regret to hear this was not met in your interaction with our business.
We take all reviews seriously and will use them in our continuous improvement efforts. Thank you for bringing this issue to our attention.
Please do not hesitate to connect with us at any time on *** or ***.
We assure you of our personalised service at all times.
Yours sincerelySkyNet Worldwide Express
BW
Bruce W's updateReviewer Update
23 Nov 2022, 10:29Thank you Skynet for your quick and fairly standard reply. Could you now please explain to me why you have not responded to the comments etc. I put on your website as I would like to know that I will not have this experience with you again.
BW
Bruce W's update23 Nov 2022, 10:29
Reviewer Update
Thank you Skynet for your quick and fairly standard reply. Could you now please explain to me why you have not responded to the comments etc. I put on your website as I would like to know that I will not have this experience with you again.
Skynet Worldwide Express's replyOfficial
23 Nov 2022, 12:52Dear Bruce Watt
Our consultant will be in touch with you to assist.
Yours sincerelySkyNet Worldwide Express
Our consultant will be in touch with you to assist.
Yours sincerelySkyNet Worldwide Express
Skynet Worldwide Express's reply23 Nov 2022, 12:52
Official
Dear Bruce Watt
Our consultant will be in touch with you to assist.
Yours sincerelySkyNet Worldwide Express
Our consultant will be in touch with you to assist.
Yours sincerelySkyNet Worldwide Express
BW
Bruce W's updateReviewer Update
23 Nov 2022, 13:40Thank you for your quick response and apology. I trust that this situation will not happen again.
BW
Bruce W's update23 Nov 2022, 13:40
Reviewer Update
Thank you for your quick response and apology. I trust that this situation will not happen again.
Skynet Worldwide Express's replyOfficial
23 Nov 2022, 15:46Dear Bruce Watt
Thank you for the feedback. It helps us to do better.
We trust that your next will experience with us will be up to your expectations.
Yours sincerelySkyNet Worldwide Express
Thank you for the feedback. It helps us to do better.
We trust that your next will experience with us will be up to your expectations.
Yours sincerelySkyNet Worldwide Express
Skynet Worldwide Express's reply23 Nov 2022, 15:46
Official
Dear Bruce Watt
Thank you for the feedback. It helps us to do better.
We trust that your next will experience with us will be up to your expectations.
Yours sincerelySkyNet Worldwide Express
Thank you for the feedback. It helps us to do better.
We trust that your next will experience with us will be up to your expectations.
Yours sincerelySkyNet Worldwide Express