Ridiculous service

I purchased clothing from the UK at the beginning of November. I tracked the parcel online and called. I was told that the parcel was packed into two and I had to pay two separate customs duties amounts. the invoice was sent to me, listing all the items I purchased and what was due. <br> <br> I paid customs and sent through the proof. Five days later my first parcel arrived. I queried the second one and was told I needed to send a bank statement with proof of purchase, I did that. No feedback. I called again and was told I now need to send the list of items purchased and send a letter to say that I made one order.<br> <br> It is unacceptable when all of this information was already with the courier company. Its now 17 days since my parcel arrived in South Africa