Refused to Hand over parcel
Hi.
Today on 2 June 2023 I received a call from The Skynet Courier delivery guys in Khayelitsha.
His number is ***. They were in a white Ford Bantam/ Mazda Rustler Reg CEY 92011
He asked if he's speaking to Nkululeko. Which is my other name. And I confirmed.
He then said he has a parcel for delivery for me. He confirmed if I'm home. I did confirm.
I asked him if he's outside and he said he's around Khayelitsha court and I should wait outside.
He then said I should have proof of address and ID with me. I told him I don't need proof of address to receive a parcel because the shipping address is different to my billing address.
I told him I do have my ID and I will show him.
Indeed 5 minutes later he came to the house and called me.
I cane outside.
I saw my parcel. And I showed him my ID. He then asked again abiut oroof of address and said he needed a copy of my ID.
I told him that's mot a requured but he can take a pic of my ID.
He then told me he's gonna leave with my parcel if I don't give him these things.
I then took out my phone and started to record him.
When I asked him to repeat what he said on the recorded he started being vague.
The driver then said he wants a copy of the ID not the actual ID.
I tokd hin to show me proof of where it says I need these things to take delivery. Then they said they will leave with my parcel.
He then said I should out the camera down and when I went to the front to record the number plate he started the car and they left.
They then called me again being rude saying something about the video but I hung up and blocked the number.
This is unacceptable.
Please redeliver my parcel with a different driver or company. I will not deal with those rude unprofessional ******* again.
Thanks.
Sibusiso Nkululeko Mjali
Thank you for sharing your feedback. We take customer service seriously and are sorry to hear that you had a negative experience. We would be grateful for the opportunity to look into this issue and ensure that you receive your parcel as quickly as possible. Please let us know if you prefer that we call or email to discuss this further. We look forward to hearing from you.
Yours sincerelySkyNet Worldwide Express
Thank you for sharing your feedback. We take customer service seriously and are sorry to hear that you had a negative experience. We would be grateful for the opportunity to look into this issue and ensure that you receive your parcel as quickly as possible. Please let us know if you prefer that we call or email to discuss this further. We look forward to hearing from you.
Yours sincerelySkyNet Worldwide Express
