received a notification that my documents would be delivered on Monday, July 29, 2024. I contacted the call center and informed them that I would be at the office on that day, so I requested that the delivery be rescheduled to Wednesday. They confirmed th

received a notification that my documents would be delivered on Monday, July 29, 2024. I contacted the call center and informed them that I would be at the office on that day, so I requested that the delivery be rescheduled to Wednesday. They confirmed the new arrangement.

However, on Wednesday, I called four times to check on the status of the delivery and was told it would arrive by 1 PM. Unfortunately, the delivery did not arrive, which prevented me from visiting my brother in the ICU. I was also expecting a license disk, but instead, I received a fine for not having it. This situation is extremely unacceptable.