Rather just close the company

This company is the worst delivery company i ever used. I ordered a package. I tracked my waybill number and was surprised how fast it was despatched to me. The problem i never received anything. So i wrote a email and asked when package will arrive. Now this moring i get a screenshot saying customer refused delivery. They are a bunch of lazy *****. I have a man cave where i spend the whole day in to make sure they came but a skynet vehicle never even drove in my street. So now i want to know where is my package??????