AC
Andrew C
1 reviews | Active since Jun 2023
04 Jun 2023, 11:04
Poor/no service by skynet
Was promised delivery of Vox modem and told it would be delivered yesterday between 8am and 5pm. Waited at home all day...no delivery! And no feedback at all!! And can't even track the delivery, the skynet site is down!! And have tried to contact skynet by phone to find out where the delivery is and delivery time...no response at all!! This is extremely poor or no service and even worse communication or lack of regarding the delivery!!!
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Replies (3)0
Replies (3)
Skynet Worldwide Express's replyOfficial
05 Jun 2023, 15:16Dear Andrew ******
Thank you for your review. We sincerely apologize for the inconvenience caused in the delivery of your parcel. We are ready to resolve your query as soon as possible.
Please note that your parcel was sent to our third party on 03/06/2023, and is out on delivery today 05/06/2023 I will get an ETA from the driver and I will revert with feedback.
We are looking forward to hearing from you.
Yours sincerely,
SkyNet Worldwide Express
Skynet Worldwide Express's reply05 Jun 2023, 15:16
Official
Dear Andrew ******
Thank you for your review. We sincerely apologize for the inconvenience caused in the delivery of your parcel. We are ready to resolve your query as soon as possible.
Please note that your parcel was sent to our third party on 03/06/2023, and is out on delivery today 05/06/2023 I will get an ETA from the driver and I will revert with feedback.
We are looking forward to hearing from you.
Yours sincerely,
SkyNet Worldwide Express
AC
Andrew C's updateReviewer Update
05 Jun 2023, 20:16After spending more time on phoning around, I at last received a new promised delivery time.
And...finally received my parcel, thanks
Please in future stick to the day/time you promise, or send correct day/time)...and keep customer properly informed on the delivery and status...having to sit at home for two days waiting for a delivery is not acceptable
And...finally received my parcel, thanks
Please in future stick to the day/time you promise, or send correct day/time)...and keep customer properly informed on the delivery and status...having to sit at home for two days waiting for a delivery is not acceptable
AC
Andrew C's update05 Jun 2023, 20:16
Reviewer Update
After spending more time on phoning around, I at last received a new promised delivery time.
And...finally received my parcel, thanks
Please in future stick to the day/time you promise, or send correct day/time)...and keep customer properly informed on the delivery and status...having to sit at home for two days waiting for a delivery is not acceptable
And...finally received my parcel, thanks
Please in future stick to the day/time you promise, or send correct day/time)...and keep customer properly informed on the delivery and status...having to sit at home for two days waiting for a delivery is not acceptable
Skynet Worldwide Express's replyOfficial
06 Jun 2023, 14:25Dear Andrew ******
Thank you for your review. We sincerely apologize for the inconvenience caused in the delivery of your parcel. As a company we will take serious consideration of your review to ensure we provide satisfactory service to our clients.
Yours sincerely,
SkyNet Worldwide Express
Skynet Worldwide Express's reply06 Jun 2023, 14:25
Official
Dear Andrew ******
Thank you for your review. We sincerely apologize for the inconvenience caused in the delivery of your parcel. As a company we will take serious consideration of your review to ensure we provide satisfactory service to our clients.
Yours sincerely,
SkyNet Worldwide Express