Poor service, no communication for non delivery

My parcel was delayed for 3 days without any communication. Every morning for 3 days I would receive an sms that it is on delivery for that day, until I absolutlely can't stand their poor service and decided to give them a call on the 3rd day. I was told that their van had broken down on the second day, and that it would be delivered before 13:00, however, it only arrived at 15:00. For Skynet management, please investigate via this waybill #: *** . If I had a choice, I will most certainly never choose to partner with Skynet worldwide express for this type poor service.