Poor Service- No assistance

I have been calling your office for the past 2 weeks trying to get assistance regarding my study materiel. On the system it says my parcel was delivered to Leeroy in Pretoria who I have no knowledge of. I am based in Durban. I want to start woking on my assignments which are due soon. I have sent emails to your company which are bouncing back. When I call I am told to hold for the Supervisor whos phone rings endlessly. Mind you I am calling with my airtime. Thabiso said he would fix the problem and request a re-issue or get hold of the driver and give me feedback. Nothing of that sort has happened, Can somebody do their job at Skynet.