1 reviews | Active since Oct 2020
Poor Service from Skynet Couriers
Parcel should have been delivered 12/01/2023. The have "bad address" on their system as reason for not delivering. This is after I explained to the driver he is at the wrong gate - go back a few meters. He did not pitch up. I phoned - he drove around the corner - I explained again. He did not pitch up. I phoned - he was now in a different part of town. I send him a pin location 2x on whatsapp and 2x on messages. I phoned him again - saying he must type in my address in the GPS. I send him the address. He never pitched up. No effort was made to inform me when another delivery will be made. Today 19/01/2023 I phoned customer care. The lady who answered cannot help you unless she consults with various other people. I now wait for her to call me back.
Thank you for your review. We apologise that your experience did not match your expectations. We set a high standard for ourselves, and are sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further. Kindly provide the waybill number linked to your query. Alternatively, please let us know if you prefer that we call or email you to assist further.
Yours sincerely,SkyNet Worldwide Express
Thank you for your review. We apologise that your experience did not match your expectations. We set a high standard for ourselves, and are sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further. Kindly provide the waybill number linked to your query. Alternatively, please let us know if you prefer that we call or email you to assist further.
Yours sincerely,SkyNet Worldwide Express