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Noneka S
1 reviews | Active since Sept 2018
07 Mar 2023, 07:41
Poor service from Skynet
I don't know why companies are still using the poor service company.
They received my parcel on the 1st of March, leaving one box behind. As if that was not enough they didn't even bother to inform me. When I enquired with my supplier I was told that they promised to deliver Saturday, I call on Saturday no one picks up, mind you I had to send to my customers. I then call head office and I'm told that the east London branch is not operating on Saturday, and my parcel has been booked for delivery on Monday the 6th of March. I waited the whole day yesterday and when I track the parcel today, their reason for non delivery was because consignee was not available. The nerve😡
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Replies (3)
Skynet Worldwide Express's replyOfficial
07 Mar 2023, 09:54Dear Noneka Sobuza
Thank you for your review. We are sorry to hear that you had a frustrating experience. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution. We look forward to hearing from you.
Yours sincerely,SkyNet Worldwide Express
Thank you for your review. We are sorry to hear that you had a frustrating experience. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution. We look forward to hearing from you.
Yours sincerely,SkyNet Worldwide Express
Skynet Worldwide Express's reply07 Mar 2023, 09:54
Official
Dear Noneka Sobuza
Thank you for your review. We are sorry to hear that you had a frustrating experience. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution. We look forward to hearing from you.
Yours sincerely,SkyNet Worldwide Express
Thank you for your review. We are sorry to hear that you had a frustrating experience. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution. We look forward to hearing from you.
Yours sincerely,SkyNet Worldwide Express
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Noneka S's updateReviewer Update
07 Mar 2023, 09:55Please call me on ***
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Noneka S's update07 Mar 2023, 09:55
Reviewer Update
Please call me on ***
Skynet Worldwide Express's replyOfficial
07 Mar 2023, 10:42Dear Noneka
Thank you for the feedback.
A consultant will be contact you shortly to assist.
Yours sincerely,SkyNet Worldwide Express
Thank you for the feedback.
A consultant will be contact you shortly to assist.
Yours sincerely,SkyNet Worldwide Express
Skynet Worldwide Express's reply07 Mar 2023, 10:42
Official
Dear Noneka
Thank you for the feedback.
A consultant will be contact you shortly to assist.
Yours sincerely,SkyNet Worldwide Express
Thank you for the feedback.
A consultant will be contact you shortly to assist.
Yours sincerely,SkyNet Worldwide Express