Poor service

I am waiting for a parcel that was meant to be delivered on Monday 18 November 2024. When I enquired as to why the parcel was not delivered, I was informed that "the consignee was not available." Someone was at home the whole day to receive the order and I had my mobile phone with me the whole time . Clearly this is just an excuse that the driver ran out of time and could not be bothered to complete the order. When you do try to call your call center you have to sit on hold for 10 - 20 minutes and you are paying full rates while on hold. Every 5 minutes they offer to get an agent to call you back. I am still waiting for the call back from Friday