Poor service

Poor service and the worst courier company ever. I’ve been expecting a parcel that has been showing that it is out on delivery since the 8th, today is the 11th but their tracking platform always updates every morning to say my parcel is out on delivery. I called yesterday to find out what the problem may be, I was told the driver says on the coupler past day, it has gotten too late for him to deliver, I’ll get my parcel around 15:00, I’m still waiting even today. They don’t take their customers serious and deserve to not be ever used by any company.