Poor Service Delivery

I would like to lodge a formal complaint regarding the customer service and delayed response on my delivery.

After being told numerous times my shipment is out for delivery I have been kept waiting for a shipment to be delivered that is not even out for delivery. No courtesy calls to say the driver won’t make the delivery.

Since Friday 14 August, I was told delivery will be down by 17h30.

Monday 17 August, i was told delivery will be done before 18h00 which is after hours.

On both occasions I waited at my premises till 18h30, and no delivery took place.

The staff answering call say they either don’t know where the parcel is or promise a delivery that does not take place.

Staff have also sent emails to the operations team with myself copied in and neither parties have responded or provided any feedback.

Today 18 August, I made a call at 8:00 am to follow up and was told the parcel is sitting in the Durban warehouse. I gave the branch till 10:00am to have a manager call me and I still have not had any feedback