Poor service

They kept my study material to them before the lockdown begin 23/03/20 and I called to enquire about it their call centre agent kept on saying they can't deliver and sometimes they would transfer my calls to others or say they are offline, this happen before 22/04/20. Everyday I would call they would ask my waybill number after that they say they are offline. On 04/05/20 I did what I do daily enquire about my study material and their consultant(Lindiwe) said why don't I just come and fetch my study material at elansfontein by myself