Poor service and inefficiency

I ordered item online from the UK website Next and it was suppose to be delivered to me within 7 days, Skynet are their courier service. I have sent numerous emails and accepted the customs charges the same day she sent me the email notifying me of them. Since then i have heard nothing and she has not acted on getting my parcel released from UK. it is still there!!! eventually i got hold of the UK couriers and they are getting it released for me but it now doesn't look like i will recieve it in time for my trip. I only ordered these items for my trip and due to poor service and not doing a job properly my order is likely not going to arrive!!! so i am paying huge customs duties and i cant even use my items, I am furious! The woman I am referring to for the poor service is Maxeen Naidoo Barath <br> from the SA Skynet branch in JHB, extension no: ***