TM
Tshiamo M
1 reviews | Active since Sept 2021
15 Sept 2021, 09:51
Poor service
The service is ****. my parcel was supposed to be delivered by Friday, and i still do not have it. i actually do not want it anymore. i would like my refund.
Helpful (0)
Replies (1)0
Replies (1)
Skynet Worldwide Express's replyOfficial
15 Sept 2021, 15:57Dear Tshiamo
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.
I will give you a call shortly. I assure you of my personalized service at all times.
Yours sincerelyLydia Manganyi
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.
I will give you a call shortly. I assure you of my personalized service at all times.
Yours sincerelyLydia Manganyi
Skynet Worldwide Express's reply15 Sept 2021, 15:57
Official
Dear Tshiamo
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.
I will give you a call shortly. I assure you of my personalized service at all times.
Yours sincerelyLydia Manganyi
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.
I will give you a call shortly. I assure you of my personalized service at all times.
Yours sincerelyLydia Manganyi